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You can contact us by email or by filling out the form below. Our normal support hours are weekdays 10am - 4pm Eastern Time. We look forward to helping you!

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NOTE: Due to a high volume of requests, please allow 2-3 business days if you provide only a phone number.


Email requests are generally answered more quickly because we have multiple volunteers who can address them and limited volunteers who work by phone.

Pet Chance, Inc. | PO Box 448, Northborough, MA 01532 | 855-441-2000 | support@petchance.org | Fax: 508-439-6130